Subject: Request to review cancellation and refund for my stay

Dear Customer Support,

I am writing about my reservation at [property name] for [local stay dates].
The booking was confirmed on [date] and I paid [amount and currency].
My first cancellation request was sent on [date, time, and time zone].

The relevant facts are: [brief factual description].
The booking terms I received stated: [relevant wording].

Please review [requested resolution] and confirm:
- the cancellation terms applicable to this reservation;
- any fee, its calculation, and the refundable amount;
- who will approve and process any refund;
- the next steps and any documents required.

Supporting documents: [file names only].
Please respond in writing. Thank you for your assistance.

Kind regards,
[Name, to be added only when sending through the official channel]