Subject: Request for written cancellation and refund confirmation

Dear Customer Support,

Please provide written confirmation for my reservation at [property]
for [local stay dates]. The cancellation was requested on [date and time zone].

For my records and [card issuer / insurer] review, please confirm:
1. whether cancellation has been completed and its effective date;
2. the rooms and nights covered by the cancellation;
3. the original amount and currency;
4. each cancellation fee and the approved refund amount;
5. whether the refund has actually been processed, and its date and currency;
6. any remaining conditions or steps.

Please distinguish booking cancellation from payment refund processing.
Thank you for your assistance.
Kind regards,
[Name]